|
|
|
|
| LEADER |
02570cam a22005897i 4500 |
| 001 |
MUB03000018565 |
| 003 |
CZ BrMU |
| 005 |
20210820104838.0 |
| 008 |
201029t20192019sz |||||o|||||||||||eng d |
| STA |
|
|
|a EIZ
|b 433
|c EBRARY trvale nakupy
|d 2020-10-29
|
| 020 |
|
|
|a 978-3--31998705-7
|q (e-book)
|
| 035 |
|
|
|a (MiAaPQ)EBC5660312
|
| 035 |
|
|
|a (Au-PeEL)EBL5660312
|
| 035 |
|
|
|a (OCoLC)1085225343
|
| 040 |
|
|
|a MiAaPQ
|b cze
|e rda
|c MiAaPQ
|d BOD022
|
| 072 |
|
7 |
|a 366
|x Ochrana spotřebitele. Chování spotřebitele
|2 Konspekt
|9 18
|
| 080 |
|
|
|a 366.72
|2 MRF
|
| 080 |
|
|
|a 005.346
|2 MRF
|
| 080 |
|
|
|a (048.8)
|2 MRF
|
| 080 |
|
|
|a (0.034.2:08)
|2 MRF
|
| 100 |
1 |
|
|a Stauss, Bernd,
|d 1947-
|4 aut
|7 vse2012712749
|
| 245 |
1 |
0 |
|a Effective complaint management :
|b the business case for customer satisfaction /
|c Bernd Stauss, Wolfgang Seidel
|
| 250 |
|
|
|a Second edition
|
| 264 |
|
1 |
|a Cham, Switzerland :
|b Springer,
|c 2019
|
| 264 |
|
4 |
|c ©2019
|
| 300 |
|
|
|a 1 online zdroj (496 stran)
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a počítač
|b c
|2 rdamedia
|
| 338 |
|
|
|a online zdroj
|b cr
|2 rdacarrier
|
| 533 |
|
|
|a Elektronická reprodukce
|n Přístup pouze pro oprávněné uživatele
|
| 650 |
0 |
7 |
|a reklamace
|7 ph398368
|2 czenas
|
| 650 |
0 |
7 |
|a řízení vztahů se zákazníky
|7 ph118187
|2 czenas
|
| 650 |
0 |
9 |
|a consumer complaints
|2 eczenas
|
| 650 |
0 |
9 |
|a customer relationship management
|2 eczenas
|
| 655 |
|
7 |
|a monografie
|7 fd132842
|2 czenas
|
| 655 |
|
7 |
|a elektronické knihy
|7 fd186907
|2 czenas
|
| 655 |
|
7 |
|a e-knihy online
|2 CZ-BrMU
|
| 655 |
|
9 |
|a monographs
|2 eczenas
|
| 655 |
|
9 |
|a electronic books
|2 eczenas
|
| 655 |
|
9 |
|a e-books online
|2 eCZ-BrMU
|
| 700 |
1 |
|
|a Seidel, Wolfgang,
|d 1972-
|4 aut
|7 jn20010601782
|
| 776 |
0 |
8 |
|i Tištěná verze:
|t Effective complaint management : the business case for customer satisfaction
|z 978-3-319-98704-0
|a Stauss, Bernd
|b Second edition
|d Cham, Switzerland : Springer, c2019
|
| 856 |
4 |
1 |
|z Elektronická verze přístupná pouze pro studenty a pracovníky MU
|u https://ebookcentral.proquest.com/lib/masaryk-ebooks/detail.action?docID=5660312
|
| CAT |
|
|
|c 20201029
|l MUB03
|h 1407
|
| CAT |
|
|
|c 20210421
|l MUB03
|h 2126
|
| CAT |
|
|
|c 20210421
|l MUB03
|h 2209
|
| CAT |
|
|
|a PUTNOVA
|b 02
|c 20210805
|l MUB03
|h 1029
|
| CAT |
|
|
|a FUKSOVA
|b 02
|c 20210820
|l MUB03
|h 1048
|
| 995 |
|
|
|a eBook
|
| 994 |
- |
1 |
|l MUB03
|l MUB03
|m EBOOK
|1 ESF
|a Ekonomicko-správní fakulta
|2 EBECO
|b e-knihy (trvalý nákup)
|5 42004L0203
|8 20201105
|f 83
|f Dálkově přístupná
|r 20201105
|
| AVA |
|
|
|a ECO50
|b ESF
|c e-knihy (trvalý nákup)
|e available
|t K dispozici
|f 1
|g 0
|h N
|i 0
|j EBECO
|
