Obsah:
  • Part I Basic Principles: Error, Complexity, and Human Behavior
  • The Human Factors: Errors and Skills
  • The Challenge of Acute Healthcare
  • The Nature of Error
  • The Psychology of Human Action
  • Part II Individual Factors of Behavior
  • Human Perception: The Way We See Things
  • Information Processing and Mental Models: World Views
  • Goals and Plans: Turning Points for Success
  • Attention: The Focus of Consciousness
  • Stress
  • Strategies for Action: Ways to Achieve Good Decisions
  • Part III The Team
  • The Key to Success: Teamwork
  • Speech Is Golden: Communication
  • Leadership
  • Part IV Error and Safety in Organizations
  • Organization, Errors, and Safety
  • Strategies for Patient Safety
  • Learning for Safety.