The new bureaucracy : quality assurance and its critics /

Autor Travers, Max
Vydáno 2007

Business process management : practical guidelines to successful implementations /

Autor Jeston, John, Nelis, Johan
Vydáno 2008

Open business innovation leadership : the emergence of the Stakeholder University /

Vydáno 2009

IT service management based on ITIL 2011 edition /

Autor Bernard, Pierre
Vydáno 2014

SIAM : principles and practices for service integration and management /

Autor Armes, Dave, Engelhart, Niklas, McKenzie, Peter, Wiggers, Peter
Vydáno 2015

CERT resilience management model : a maturity model for managing operational resilience /

Autor Caralli, Richard A., Allen, Julia H., White, David W. 1964-
Vydáno 2016

Workflow modeling : tools for process improvement and applications development /

Autor Sharp, Alec, McDermott, Patrick
Vydáno 2009

Workplace studies : recovering work practice and informing system design /

Vydáno 2000

Business process management : the third wave /

Autor Smith, Howard, 1957-, Fingar, Peter, 1946-
Vydáno 2007

The ITSM process design guide : developing, reengineering, and improving IT service management /

Autor Knapp, Donna
Vydáno 2010

The age of unreason / Charles Handy ; foreword by Warren Bennis

Autor Handy, Charles B., 1932-
Vydáno 1990