Total relationship marketing : marketing strategy moving from the 4Ps-- product, price, promotion, place-- of traditional marketing management to the 30Rs-- the 30 relationships-- of a new marketing paradigm incomporating service-dominant logic, B2C, B2B, C2C, CRM, many-to-many marketing and the value-creating network society - Gummesson, Evert, 1936- (Routledge, Taylor & Francis Group, 2012)