Moderating to the max : a full-tilt guide to creative, insightful focus groups and depth interviews - Bystedt, Jean; Lynn, Siri; Potts, Deborah; Fraley, Gregg (Ithaca : Paramount Market Publishing, 2003)
Keywords: interpersonální komunikace; rozhovor; sociální komunikace; communication; interpersonal communication; interview; monografie; monographs