TY - BOOK TI - Business process management : models, techniques, and empirical studies T3 - Lecture notes in computer science ; A2 - Aalst, Wil van der, 1966- A2 - Desel, Jörg, 1959- A2 - Oberweis, Andreas CY - Berlin PB - Springer PY - 2000 LA - English SN - 3-540-67454-3 ER -