A passion for excellence : the leadership difference /
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| Hlavní autoři: | , |
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| Typ dokumentu: | Kniha |
| Jazyk: | Angličtina |
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New York :
Random House,
c1985.
|
| Témata: |
Obsah:
- A blinding flash of the obvious
- MBWA: the technology of the obvious
- Integrity and the technology of the obvious
- Common courtesy: the ultimate barrier to competitor entry
- No such thing as a commodity
- Mere perception: on the irreducible humannes of customers
- Quality is not a technique
- The smell of the customer
- The mythology of innovation, or a skunkworks tale
- Three skunks
- The context of innovation
- The smell of innovation
- Bone-deep beliefs
- Ownership
- ApplauseApplause
- Attention, symbols, drama, vision and love
- Transformations and enhancements: small wins, debureaucratizing and pockets of excellence
- Coaching
- Doing MBWA
- Excellence in school leadership
- What price excellence.